Managed Service Desk
Many companies don’t want to go to the trouble of employing an IT manager and with Axia on hand, they don’t need to. We offer a fully managed solution for all your networking requirements including full systems and network administration. Our fully qualified support engineers monitor your servers 24 hours a day alongside our HelpDesk to provide you with remote support whenever necessary. Axia can also act as a critical escalation point for your in-house IT staff. If the unthinkable were to happen, we can be on hand at a moment’s notice to assist in your network administration. Highly skilled, experienced and qualified engineers can assist you with any manner of problems, just ask us and we'll be happy to provide you with a consultation.
We will provide full reporting on your network performance so you can be confident that whatever level of support you require, our engineers are able to provide you professional technical assistance.
Our priority is to keep your network and services running smoothly. This includes monitoring the network to spot problems as soon as possible, before any users are affected. We keep track of the resources involved with the network ensuring they are assigned efficiently. We engage in all the “housekeeping” necessary to keep the network under control behind the scenes so you dont need to worry.
We also ensure that all hardware is kept up-to-date with relevant upgrades to ensure that you keep ahead of your competition. The engineering team perform necessary repairs when need be and our corrective and preventive approach to IT, ensures your network is running as efficiently as possible.